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    21/01/2009

    Workaround for webcam problems in Windows Live Messenger

    We’ve heard that a small number of you are experiencing audio and video problems with your webcam after installing the latest version of Windows Live Messenger. After looking into this, we found that for users who are seeing error code 0x8AC70013 or 0x8AC70202, this may be caused by an incompatibility with McAfee Site Advisor.

    McAfee is working on a patch to fix this, but until it becomes available, if you’re having audio or video problems with the new version of Messenger and are running McAfee, McAfee has posted a workaround on its website at: http://service.mcafee.com/faqdocument.aspx?id=TS100601.

    UPDATE: McAfee has published an update to their Site Advisor program to fix this problem. For more info, please see the McAfee FAQ here: http://service.mcafee.com/faqdocument.aspx?id=TS100601

    Thanks,

    The Windows Live team

     

     

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    Commentaires (346)

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    kathie biera écrit :
    i can not figure out how to use the instant messaging i have downloaded it but i would like to chat w/ the person in my network but i can't thank you
    23 Jan.
    Eddie Méndeza écrit :
    I don't have McAffe but Avast and is the same problem ¬¬
    23 Jan.
    Janiea écrit :
    Please find a way to get rid of the stomach ads. They are disgusting. Thanks.
    23 Jan.
    Peter Reeda écrit :
    I'd like to know if the Windows Live team plans to accept responsibility for the 0x8AC70013 error rather than blaming it on McAfee. I have been getting after downloading the new version Live Messenger and I don't use McAfee. Also, I would appreciate it if the older version of Live Messenger was made available until the problems are fixed.
    23 Jan.
    ISVETTE SANGUINOa écrit :
    no puedo abrir los email windows live tiene fallas no lo recomiendo ni puedo enviar
    23 Jan.
    Shiela M. Dizera écrit :
    how about for Messenger error 0x80ee000c, anything to fix this, i regret downloading this windows live messenger version 9.0, the old version works perfectly fine especially for video calls, but since i upgraded to this version, i cant connect with my husband anymore, so we're forced to use other service providers. Hope that you'll soon fix this problem and i mean soon....thanks!!!!!
    23 Jan.
    gregg daughertya écrit :
    I wish there was a similar place to get help on Calendar.live.com where calendars won't "share"
    23 Jan.
    ประวิตรวัฒ​น์ มหานาคสิงห​์a écrit :
    cccc
    23 Jan.
    Sandy Sa écrit :
    I figured when they get all the bugs worked out for Vista and the new messenger, I will try it again. Will you all let me know when they get them worked out without going in and changing your settings for you Internet Secruity? Thanks!
    23 Jan.
    Sandy Sa écrit :
    If anyone is interested, here is a website that I got the 8.5 version of Messenger! I had to uninstall the newest messenger, then I downloaded and installed the old version. Everything works great now!
    http://www.oldapps.com/msn_messenger.php?old_msn=1
    When the box comes up to run or save, I alway's run it! After the install is complete, you have to update this when you are signing in! You will still have the old version though! Good luck to all! Have a great day! :-)
    23 Jan.
    dan ja écrit :
    if u can help my email is hockey61669@hotmail.com or live.com thanks again
    23 Jan.
    dan ja écrit :
    ok my computer has a built in web cam and i have both hot mail and a live acount but i cant ever view someones web cam, and i dont know how to get mine to show. i also have a mac book if thats the problem. can some he;lp thanks
    23 Jan.
    Brian Emmersona écrit :
    Hi Marzette, I am sure we all (especially the Live Team) admire your confidence, however, this programme has been in Beta for some time and these problems should have been resolved. Its no good blaming another programme, especially when that does not appear to be the only problem. It will be nice to hear from the team preferably with an early solution.
    23 Jan.
    VIVI GARCIAa écrit :
    KOOL IM......
    22 Jan.
    Lindaa écrit :
    How to set up a POP3 or IMAP4 e-mail account in My E-mail
    22 Jan.
    marzette 42hornya écrit :
    hello everyone i have not tried to operate the webcam so i would not know the problem everyone is experiencing but im sure the problem will be resolved soon hang tight everything will be up and running as soon as possible
    22 Jan.
    Everardoa écrit :
    hi i have the same problem with windows live, messenger for the last 3 weeks, no you connection with windows live messenger has been lost, we unable to sign in to windows love messenger possiblybecacauseofa problem with your interent. i am going nuts could you please help me? my name is Everardo.
    22 Jan.
    Juliano Salamata écrit :
    What a nice day with the internet...
    22 Jan.
    Davida écrit :
    I have the same problem with Live Messenger 2009, and I use the Windows Live One Care. What is up?
    22 Jan.
    Mourad Khifa écrit :
    my account very poor
    22 Jan.
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