Some of you may have experienced an unusual message when you tried to sign in to Windows Live earlier this (Thursday) evening (PST), a message that said “You don’t have an inbox…yet.”
Rest assured that your inbox is safe!
The incorrect message was sent out, caused by a networking issue that we encountered while doing routine maintenance.
We have corrected the problem and you should be able to access your Hotmail and other Windows Live services again now. We apologize for any inconvenience that was caused by this issue, and we thank you for using Windows Live.
– The Windows Live team
UPDATE, 11:19 PM PST: Some of you are still reporting problems signing in. Our staff is working on getting the sign-in problem fixed as soon as possible. As stated above, if you are seeing a message that you “don’t have an inbox,” the message is incorrect. Your messages are still intact on our servers, and you will have access to them again as soon as this temporary outage is resolved.
UPDATE, 11:25 PM PST: All Hotmail services are back to normal and the outage is resolved. If you are still having problems, we encourage you to first try Windows Live Help. If you still have problems, you can submit your problem directly to the support team. We apologize again for any inconvenience or confusion this may have caused.
Windows Live team blog archive 
That was unnerving. I was able to get around it by trying other links. It WAS pretty persistent though.
can\’t open any mail in my inbox. what\’s up?
how do you delete a person you didn\’t invite into your site? need to get them out. helpppppppp!
why do I have logitech video capability and MSN Live and Windows Live accounts but I see no easy live video interfaces to video chat live?
I can\’t get to my Inbox . . .this really frosts my chopsticks!
What\’s up with the adds that block the emails so you can\’t read part of them. I just had an oil of olay add I couldn\’t close block my letter so I had to copy and paste it into word to read it. I can\’t think of a better way to make me NOT want to buy a product. If this keeps up, I\’ll find another email provider, Hotmail is becoming too big a pain.
Is anyone else having the problem that after I delete emails from my inbox or even empty a box, the emails keep popping back up? I have to constantly keep refreshing my inbox because old emails that have been deleted keep coming back.
i want to know how someone can get into my messages
yes, I have. Everytime I delete my messages they come back. Its wacky!!
Someone sent me e-mails saying my account would be closed if I didn\’t send back my user name and password saying they were from the windows live team. So, like a dummy, I filled it out and sent it. They changed my password and now I have a new account but want my messages back that I lost.
Messages sent to this address are not being delivered – please advise
Am I the only one that hasn\’t been able to pull up the http://www.hotmail.com site in about two days? I\’ve reset my modem, etc. and still no site.
Thanks for the notification but, I had no problems at all signing in.
I have found a lot of people using beta9 have pron sites attached to their log-in names,why is this being appowed to happen,and why are u not doing something about it,there r more pron sites on spaces since the change it really worth not bothering with windows live
As it has a very good experienced using newly introduced Hotmail. Thanks…. I just wanted to know that I have updated my privacy and permission settings according to my wish but have some confusion. Few days back I did update my profile picture and also gave an invitation to one of my friend too. After a day I have deleted my profile picture and it has shown updating on my account but still my profile picture is showing on other network account? Why? As it should not be shown to others …
OK I have now changed my IE settings as you suggested. Still showing account closed when I try and access email. Please tell the world what you have done!! It can\’t be that hard to provide a fix
please update my ticket 1099241735
heres the message I get when i try and send a live mailUnable to send or receive messages for the Live.co (seanlarner) account. This is a managed or parentally controlled account. To access this account, go to Windows Live Hotmail at http://mail.live.com.Subject \’Live sucks\’Server Error: 3213Windows Live Mail Error ID: 0x8DE00005
Dear hotmail team,Can you please investigate why this email address "andreas.stalder@gmx.net" is not able to deliver any emails to me, please? I have marked this email address as "safe sender", and yet, he is still unable to send to me messages, and keeps getting the below failure notice.Thank you in advance.Kind regardsSusanne> > ——– Original-Nachricht ——–> > Datum: 8 Apr 2009 07:11:24 -0000> > Von: MAILER-DAEMON@mail.gmx.net> > An: andreas.stalder@gmx.net> > Betreff: failure notice> >> > Hi. This is the qmail-send program at mail.gmx.net.> > I\’m afraid I wasn\’t able to deliver your message to the following> > addresses.> > This is a permanent error; I\’ve given up. Sorry it didn\’t work out.> >> > <susanne_stalder@hotmail.com>:> >> Connected_to_65.54.244.72_but_sender_was_rejected./Remote_host_said:_550_SC-001_Mail_rejected_by_Windows_Live_Hotmail_for_policy_reasons._Reasons_for_rejection_may_be_related_to_content_with_spam-like_characteristics_or_IP/domain_reputation_problems._If_you_are_not_an_email/network_admin_please_contact_your_E-mail/Internet_Service_Provider_for_help._Email/network_admins,_please_visit_http://postmaster.live.com_for_email_delivery_information_and_support/>
Someone has piggy backed, a hacker into the msn network. I keep getting pop ups and they are tracking my computer usage. Even though I have a virus control, this is an issue, because it only happens when I open my email.
I lost about six days of messages already reviewed and all my stored messages which included data referred to very often. It appears if someone came along and archived everything, but I can\’t find it.
Someone has hacked into my email addresses and is sending advertising to all my contacts. How do I stop this?
Dear Hotmail Team,I have lost all of my messages from my e-mail account. I have been a customer for many years and I don\’t even have my contacts. Needless to say that this is an issue.
I\’ve had my account hacked for the second time in a fortnight. All my contacts have been e-mailed and my contacts list has then been erased.
Someone has hacked into my email addresses and is sending advertising to all my contacts. How do I stop this?
I am not able to get any messages for 3 days now //not a happy hotmailer /pls lot me know as i plan to get a new email if not fixed ASAP //noreen/also geo-dav2hotmail cant get email ,since we cane home fm FLA.over a week now//
My inbox will say that I have messages and when I access the inbox there are no new messages. Then in a few minutes they might appear for no particular reason. This is annoying. Ever since the temporary outage, I have been having these types of problems. I hope these problems will be resolved, or I will switch my email service.
I keep getting a mesage that wants me to verify my account but when I go to the scren nothing but a small box and and a couple of buttons appear. this is keeping me from sending emails. I don\’t know how to clear this. please tell me how to resolve this. I receive emails but cannot reply or send new emails. help
i clicked on the not a junk icon and you deleted it anyway, how do i get this persons emails now?
I have received a message asking for verification of my email account settings. Log in passwords etc. I am leery of doing this since you should already have that information and can see I am using my account and it is active. Why would you need this information? Is this a phishing scam of some sort?
In dealing with Junk MAIL, you should be able to block certain key words or phrases. I am so sick of the disgusting emails I am receiving. I don\’t use my computer for anything inapproriate, and I have swept it for viruses, cookies etc and every single day I get 15-20 porn or weight loss emails a day. I am FED up and I am about to cancel everything… any suggestions? Can Live do something about this before I change emails?
My account has been closed please cheak it out its my important account my id is maqsood_jed@hotmail.com Your account has been closed because it seems to have violated our Terms of Use. To re-open your account, please do the following:1. Click on the link below and fill out the e-mail support form.2. In the box labeled "Please select an option", choose Connections/Sign In Problem.3. Another box will appear. It will also be labeled "Please select an option". Choose Account Closed. Access Denied.4. Make sure you answer all the questions that have a red star (*) by them. Then click Submit.We\’ll review your request and get back to you within 24 hours. Please DO NOT submit multiple tickets – it will delay how long it takes us to respond
I have exactly the same issue as maqsood below. plerase assist
why does no one reply to these blogged messages. I have sent around 10.
iamstillnotreceivinganyemail
how do i know its safe. On the 11th April at 21.28:31 a spam commerical email was sent from my account not by me. The content was offering on line purchasing. The worst thing is that most of these accounts CC are personal contacts. Could the windows live team look into this and get back.
Hello.,.. I have a serious problem with my live messenger for over a week now and I dont know how to resolve it. One morning while I was logged into my live messenger it simply lost connection on my laptop and I was not able to repear it ever since.When I try to log into my live messenger it simply cannot be done, actually on my screen appears the following message: "Signing into Windows Live Messenger failed becouse the service is temporary unavailable.Please try again later" and bellow, in details it is written : "error code 810030d" I tried several times to completely unistall and then download again my windows live programs but it does not help at all.The straingest thing is that my account with all my contacts is working properly when I use that old version of messenger, Windows Messenger, thah is a part of the computer software. Another thing is that I am also able to connect into my account using a different PC.I hope that someone will provide me information that might help me resolve this problem. Thank you.
here is what my gmail sent when I tried to mail my live accountDelivery to the following recipient failed permanently: seanlarner@live.co.ukTechnical details of permanent failure:Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Requested action not taken: mailbox unavailable (state 14).
My account was closed. Access denied. I tried following the step that they suggest. However part of their "re-open form" is unavailable. Can someone help me do this. I need my e-mail addresses out of my mail area. They have a process but it is unavailable. Please send help information to dpate@pga. com
Need to close or change password on old account, please contact me at ajsoutdoorsolutions@live.com.
If you are having problems with Hotmail, we encourage you to first try clicking Help from within Hotmail. If you don\’t find the answers you need, sign in to http://www.windowslivehelp.com and you can submit your problem directly to the support team there.
Various of my Network, including me, were having prolems with lots of \’bits\’ of Live – but all became well again as of yesterday. Thank you for repairing whatever went wrong. Just thought I\’d update you:-) Hope you all at Live/Microsoft (and everywhere else!) had a lovely Easter!
I can\’t read my mail. I need it ASAP. Please restore my inbox.
Please restore my old inbox,this new one is absolute rubbish.unable to receive any e mails,and now have no records of old e mails.have only received one since you installed it,that was from you.HELP.
Ican’t read my mail. please restor my inbox.
Is anyone else receiving this notice?Warning! Verify Your Account Now To Avoid Closure VX2G99AAJ !From: Window Live Team (mustafanja@hotmail.com) You may not know this sender.Mark as safe|Mark as junk Sent: Mon 4/13/09 6:03 AM To: Dear Account User CONFIRM YOUR WINDOWS LIVE ACCOUNT SERVICES. VERIFY YOUR HOTMAIL ACCOUNT NOW TO AVOID IT CLOSED !!! This Email is from Hotmail Customer Care and we are sending it to every Hotmail Email User Accounts Owner for safety. we are having congestions due to the anonymous registration of Hotmail accounts so we are shutting down some Hotmail accounts and your account was among those to be deleted. We are sending this email to you so that you can verify and let us know if you still want to use this account. If you are still interested please confirm your account by filling the space below.Your User name, password, date of birth and your country information would be needed to verify your account. Due to the congestion in all Hotmail users and removal of all unused Hotmail Accounts, Hotmail would be shutting down all unused Accounts, You will have to confirm your E-mail by filling out your Login Information below after clicking the reply button, or your account will be suspended within 24 hours for security reasons
Maxine Te Kahu. having problems with e-mal please restore my e-mail. dont want a new one
Hi Can anyone help me my account has been blocked/closed and i am having difficulty getting in touch with anyone to get it reactivated.
Why did hotmail delete all of my contacts even my msn friends list is gone thanks msn & hotmail for screwing up once again…. You just cant leave things alone everything was running just fine till you decided to update msn and windows live now its all chit… Bring back the old verson of msn & hotmail…
I lost all my contacts too and Hotmail/MSN, whoever they are, hasn\’t responded to any of my emails about how to get them back. This is so wrong. They should be fixing this automatically. Switching to gmail immediately!
@Susan and Dave Barry – Messenger\’s Help has info on this issue. Click the menu in Messenger, click Help, and then click Help topics. In the Help pane, click the FAQ, and look for "Why are contacts missing from my contacts list?"I hope this helps.- Antonia
@Kevin, max, and anyone else who needs help with Hotmail – Please check for answers on http://windowslivehelp.com. That is the Help site for Hotmail. @Elayne – That e-mail about closing your account is a scam. Read more about it in our blog post here: http://windowslivewire.spaces.live.com/blog/cns!2F7EB29B42641D59!36411.entry
ojala se solucione
I had no problems during the outage, eveything is in place, I only lost service for over night. No big deal……! Hotmail, MSN still rocks…..!
i have a problem with my msn when i try sign in an error code comes up 8e5e0152 but when my friend signs in she can get on it but i cant ca u help me please
I have endured my contacts being bombarded with spam on numerous occasions. I run anti-virus and anti malware tools regularly. Yet, this past weekend I log in and my contact list is entirely wiped clean. I rebuild a few of the contacts and again the few contacts I have are forwarded spam from my account. That\’s it. Good-Bye Hotmail. It may be a hassle to get in touch with the contact\’s lost, but at least they wont dread seeing emails addressed by me that I never sent.
why i can\’t read my e-mail?
i cant\’ get to my inbox….takes too long to load it…has been like this for over an hour
I can\’t get into my inbox at all. I have tried the general help messages and when I try to get help, I am sent multiple automated messages. I have been dealing with this since 6 this morning.
i cannot open my email…..defaulting to google
8100030d error is when you start MSN … What is that?
I cannot sign in to my account? My account was updated yesterday and I have had problems eversince.
having problems here, too, cannot sign in …
Still can\’t open mail what is happening?
I can open my e-mail but am unable to get mail to open when clicked on. HELP!!! Need to get to this stuff.
que pasa por que no me dejan abrir mi messenger
You don\’t have an inbox…yetSign up for Windows Live Hotmail and get a free, customizable inbox with lots of storage and great security.Note: Whether you use Hotmail or not, you can always go to your contact list. what happend?
Can not open new or old mail. Can not delete in anything 3 days now of this ???????
I have not been able to get into my inbox for several days. What is the problem?
Is the following real?"Dear Account User This Email is from Hotmail Customer Care and we are sending it to every Hotmail Email User Accounts Owner for safety. we are having congestions due to the anonymous registration of Hotmail accounts so we are shutting down some Hotmail accounts and your account was among those to be deleted. We are sending this email to you so that you can verify and let us know if you still want to use this account. If you are still interested please confirm your account by filling the space below.Your User name, password, date of birth and your country information would be needed to verify your account. Due to the congestion in all Hotmail users and removal of all unused Hotmail Accounts, Hotmail would be shutting down all unused Accounts, You will have to confirm your E-mail by filling out your Login Information below after clicking the reply button, or your account will be suspended within 24 hours for security reasons. * Username: ………………………… * Password: ………………………….. * Date of Birth: ………………………. * Country Or Territory: ……………. After following the instructions in the sheet, your account will not be interrupted and will continue as normal. Thanks for your attention to this request. We apologize for any inconveniences. "
@No name: No it isn\’t true. Any e-mail that asks for your password and claims to be from the Hotmail or Windows Live team is a scam, someone looking to steal your account. We will never ask for your password in an e-mail. Check out our blog post about it: http://windowslivewire.spaces.live.com/blog/cns!2F7EB29B42641D59!36411.entry For more tips on common e-mail phishing scams, please visit the safety and security blog at the Hotmail Online Solution Center: http://windowslivehelp.com/solutions/safety/default.aspx .
Can I ask, is Movie Make Beta gonna get any better? \’Cos no offense but it seems like it\’s been in Beta for ages and it is just a waste of a ribbon bar. Sorry. But I downloaded it and it was in no way better than the originial Widows Movie Maker. But moaning aside, is it going to have more features to make it more "profesional" or to fill up the ribbon bar or something, and why is it only compatible with Vista and 7?Thanks, Dan.
Is this right?? I\’m sure my inbox ain\’t safe, I just recieved this from "Microsoft" (some random letters @ somethinmg or other.com, but it wasn\’t Microsoft.com) : :"MS Partnerthis is the latest version of security update, the "February 2009, Cumulative Patch" update which fixes all known security vulnerabilities affecting MS Internet Explorer, MS Outlook and MS Outlook Express as well as three newly discovered vulnerabilities. Install now to help protect your computer from these vulnerabilities, the most serious of which could allow an attacker to run executable on your system. This update includes the functionality of all previously released patches. System requirements Windows 95/98/Me/2000/NT/XP This update applies to MS Internet Explorer, version 4.01 and laterMS Outlook, version 8.00 and laterMS Outlook Express, version 4.01 and later Recommendation Customers should install the patch at the earliest opportunity. How to install Run attached file. Choose Yes on displayed dialog box. How to use You don\’t need to do anything after installing this item. Microsoft Product Support Services and Knowledge Base articles can be found on the Microsoft Technical Support web site. For security-related information about Microsoft products, please visit the Microsoft Security Advisor web site, or Contact Us. Thank you for using Microsoft products.Please do not reply to this message. It was sent from an unmonitored e-mail address and we are unable to respond to any replies." "Microsoft" attached Installer.exe, which I dare say is a virus installer. I have established so far, after recieving emails from Microsoft Support before, that they address themselves as "Microsoft", not MS, and I am a customer of Microsoft, not a Parter. But, Is this a scam, what do ya think?
Definitely a scam, Akira. Thanks for bringing it to our attention. We\’ll look into it.
Yeah, it was from : "Microsoft Corporation Network Security Section (aqaofamggy@support.com)"
Why I can\’t read my E-mail and I can\’t get in to my E-mail???
some of my friends & i are having trouble wi th innapropriate messages on msn messenger.. Can anybody direct us as to who we need to get in touch with about this!!
i cant sign into messenger again when is microsoft gonna sort this problem out,or at least let us use an older version till its sorted
I have not been able to get into Messenger for 2 days now – what\’s the matter with it please?
04/20/2009: Windows Live Mail is out again (TKO) ? The time 1500 hrs. It\’s now 1800 hrs. and the service is AWOL. Please let us now when to expect back on line. Thanks\’.
I didn\’t ask for window live. I want to sign bacl into my old hotmail.com account. How can I do that? I lost all my saved email. How do I delete window live. I;m about to change to G-mail.
HOW CAN I GET MY POP3
If the problem is solved why cant i get any of my mail or saved mail from old hotmail?????????? THIS IS REDICULOUS!
hey
windows live essentials , family safety blocks pogo games and windows live (safety scan) after I download the( safety tool)for the scan.\’\’Yet I can still go to pono sites without being blocked.. lol\’ so\’ I removed the windows essential\’ family safety portion; and all works fine now.Check it out for your self\’ lol.
HIHI, my account fyhao@fymcs.com faced this problem on 6 May and now still getting this problem again leaving no solution. I tried many and many solutions provided, like sign in sign out, optimize browser, still can\’t get real solution. Can Microsoft giving us a general solution, therefore our user no need to do whatever complex or such technical things…
I cant use messenger at all please fix this 8e5e0220
PROBLEM!!!!!Aún no tienes bandeja de entrada…Suscríbete a Windows Live Hotmail y obtén una bandeja de entrada gratis, personalizable, con un montón de espacio de almacenamiento y muy segura.Nota: tanto si usas Hotmail como si no lo haces, siempre puedes ir a tu lista de contactos. HELP AYUDA CON ESE TEMA
When I click on \’new message\’ or \’inbox\’ nothing happens!! So I cant access my inbox to reply to emails or send emails, whats happening? I need to know!?