Windows Live Sync users,

We sincerely apologize for the extended period of downtime yesterday. We discovered a serious problem in Windows Live Sync that could cause problems in rare cases for people who used Windows Easy Transfer. As a precaution, at 9:15 Pacific Time (UTC-7) yesterday we decided to stop allowing people to sign in to Sync until we could fix the problem. Early this morning, we released an update to Sync and began allowing people to sign in again.

The next time you use your computers that are running Sync, you’ll be prompted to update the program. This is a required update and you won’t be able to connect until you install.

If your computer was already running Windows 7 before this update, you’ll have to go to the Sync website to add your computer back to all the folders you’re syncing. We know this is a hassle and we apologize for this inconvenience. You’ll also see that your computer shows up on the Sync website with a new name—you can safely go ahead and delete the old computer from the website. Rest assured that your files and folders are safe.

We found this problem in Sync through internal testing, and although it was very rare, keeping your data safe is our highest priority. We wanted to be absolutely sure that this problem wouldn’t happen to anyone.

Thanks,

Eric Doerr

Group Program Manager, Windows Live